Returns and Refund Policy

Kia ora, and thank you for choosing Maara o Rongo.

Every product is made by hand from plants grown on our whenua at Motunui, then picked, dried, and steeped with care. We want what you receive to bring you joy. If something isn't right, please reach out and we'll look after you.

Change of mind

If you change your mind, we accept returns of unopened, unused products in their original packaging within 14 days of delivery.

Our skincare, hydrosols, tisanes, and dried limes are made to be used on the skin or taken into the body. To protect the health of every customer, we can't accept change-of-mind returns on opened or used items.

For change-of-mind returns, return postage is paid by you. Once we receive and check your item, we'll refund the product price to your original payment method.

Damaged, faulty, or not as described

If your order arrives damaged, has a fault, or isn't what you ordered, please let us know within 7 days of delivery. Include a photo if you can. We'll make it right with a replacement or a full refund, including postage, whether the item is opened or not.

How to start a return:

Email us at [email protected] with your name, order number, and the reason for your return.

We'll reply within 2 working days with the return address and next steps.

Please don't send items back without contacting us first, so we can make sure your return is looked after.

Refunds

Once your return is received and checked, refunds are processed within 7 working days. Depending on your bank, it may take a few more days to show in your account.

Your rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

Ngā mihi nui. If you have any pātai at all, please get in touch. We're here to help.